Top Call Center Options for Self Storage Facilities in 2025

Running a self-storage business means balancing facility operations with outstanding customer service. In 2025, facility owners have more call-handling choices than ever—from legacy on-premises systems to cutting-edge AI voice agents. Below is a comprehensive look at six proven approaches, what you'll pay each month, and how you can mix and match them to never miss a lead.

1. Traditional In-House Call Center

What it is: You hire and train your own dedicated staff to handle all incoming calls from your facility or facilities. This involves setting up a complete phone infrastructure—typically an on-premises PBX (Private Branch Exchange) system or hosted phone solution—equipping agents with headsets, computers, and access to your management software. You'll manage scheduling, provide ongoing training on storage industry specifics, handle HR responsibilities, and maintain direct oversight of call quality. This approach gives you complete control over every customer interaction, from the greeting script to how complex pricing questions are handled.

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2. Outsourced (BPO) Call Center

What it is: You partner with a third-party Business Process Outsourcing (BPO) company that provides trained agents to handle your storage facility calls. These companies operate large call centers with hundreds of agents who work across multiple clients and industries. You'll provide the BPO with your pricing sheets, facility information, and call scripts, then they assign a team to represent your business. The BPO handles all staffing, training, technology infrastructure, and quality assurance. Your calls get routed to their facility where agents (who may handle multiple storage companies) answer using your business name and follow your provided guidelines.

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3. Cloud-Based VoIP & Unified Communications

What it is: You implement a modern cloud-based phone system that replaces traditional landlines with internet-powered calling (Voice over Internet Protocol). Platforms like RingCentral, 8×8, or Zoom Phone provide a complete business communications suite that includes call routing, interactive voice response (IVR) menus, call recording, voicemail-to-email, and integration with customer relationship management (CRM) systems. Your staff can answer calls from desk phones, computers, or mobile apps, and the system can automatically route calls based on time of day, caller input, or agent availability. However, you still need live people to actually answer and handle the calls—the technology just makes them more efficient and connected.

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4. Storage-Specific Call Center Services

XPS USA

What it is: XPS Solutions specializes exclusively in self-storage call center services, providing industry-trained agents who understand storage terminology, pricing structures, and common customer scenarios. Their service delivers 104 hours of live phone coverage per week, ensuring you never miss leads during busy periods or after-hours. Beyond phone support, XPS extends coverage to email and chat through their XPSchat and XPSmail platforms, creating a comprehensive communication solution. Rather than requiring full-time staffing commitments, XPS operates as a remote management solution that integrates with your existing operations.

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CallPotential

What it is: CallPotential is a comprehensive call center and tenant communication platform built specifically by storage operators for storage operators. It combines call handling, lead management, collections, and performance analytics in one integrated suite. The platform goes beyond just answering calls—it includes Lead Manager for automated follow-ups, Marketing Analytics for real-time performance dashboards, and Collection Manager for streamlined tenant communications. Their call-back feature allows tenants to schedule callbacks during peak wait times, reducing abandonment rates and improving customer satisfaction.

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5. AI-Powered Virtual Agents

What it is: Advanced artificial intelligence systems powered by large language models (like GPT) that can conduct full conversations with customers over the phone. These AI agents are specifically trained on self-storage terminology, pricing structures, and common customer scenarios. They can understand natural speech, answer complex questions about unit sizes and availability, provide pricing information, send SMS links for online booking, and even handle objections or concerns. When a query is too complex or requires human judgment, the AI can seamlessly transfer the call to your staff with a complete summary of the conversation. The technology integrates with your existing phone system and website, automatically staying updated with your current rates and availability through daily website scraping or direct software integrations.

Lumio Storage Pricing Tiers:

Rough total: $0–499 per month, depending on call volume

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Hybrid Model Example & Cost Comparison

Many operators blend approaches:

You get the personal touch when it matters, plus AI that never sleeps.

Spotlight: Lumio Storage's AI Call Agent

If you're curious how AI can plug straight into your existing setup, check out Lumio Storage.

Take Action: Supercharge Your Call Center with AI

Answering every call isn't just good service—it's essential for occupancy and revenue growth. Don't let staffing limits or legacy systems leave money on the table.

Ready to eliminate missed calls? 👉 [Book a demo with Lumio Storage](https://lumiostorage.com/request-demo) and see how AI can effortlessly supplement your call center—guaranteed no missed calls, every single time.