Top Call Center Options for Self Storage Facilities in 2025

Running a self-storage business means balancing facility operations with outstanding customer service. In 2025, facility owners have more call-handling choices than ever.

1. Traditional In-House Call Center

You hire and train your own dedicated staff to handle all incoming calls.

Typical Monthly Spend: - **Agent salaries & benefits:** $3,000–4,000 per full-time agent - **Hardware & telecom:** $150–250 per seat - **Rough total:** $4,000–5,500 per agent / month

Pros: - Full control over training and brand voice - On-site oversight for quality

Cons: - High headcount cost - Scheduling gaps

2. Outsourced (BPO) Call Center

You partner with a third-party company that provides trained agents.

Typical Monthly Spend: - **Per-minute rates:** $0.80–$1.50/minute - **Rough total:** $2,000–4,000 per month

Pros: - 24/7 coverage without recruiting - Professional infrastructure

Cons: - Agents may sound generic - Contracts may lock you in

3. Cloud-Based VoIP

Modern cloud-based phone systems that replace traditional landlines.

Typical Monthly Spend: - **User licenses:** $30–50 per seat - **Rough total:** $100–200 for 2 seats

Pros: - Fast setup and flexible - Built-in dashboards

Cons: - You still need live agents

4. AI-Powered Virtual Agents

Advanced AI systems that can conduct full conversations over the phone.

Typical Monthly Spend: - **Starting at:** $99/month for 250 calls - **Scales to:** $499/month for 1,500 calls

Pros: - True 24/7 coverage at fraction of cost - Scales instantly - Sends contextual SMS follow-ups

Cons: - Complex issues still need human handoff

Hybrid Model Example

Many operators blend approaches:

Take Action

Answering every call isn't just good service—it's essential for occupancy and revenue growth.