The Call Center Model Is Outdated
Stop Paying for Hold Time. Start Paying for Performance.
$3–$5/call + staffing overhead
Handle 70–90% of calls
Agents skip steps, ignore policies
Follows your rules every single time
Generic scripts, no facility context
Knows your facilities inside and out
Business hours, hold times, voicemail
24/7 instant pickup, no hold music
Lumio fundamentally changed the way we operate. It reshaped how our team works and how confidently we can grow.
Christian Wojtaszek
VP of Commercial Strategy
Why Operators Choose Lumio
Operations Depth
Your agent knows your facilities, your policies, and your workflows.
- Deepest FMS integrations
- Custom Agent Operating Procedures
- Learns from escalated calls
Team Platform
Everything your team needs to work alongside your AI agents, in one place.
- Tasks, follow-ups, lead tracking
- Analytics, notifications, FMS sync
- No voicemail or tool switching
Customer Experience
Your callers get your best facility manager, every call, 24/7.
- Most realistic AI voice
- Handles complex questions
- No hold times or after-hours gap
Empower Your Team,
Not Replace Them
Lumio handles the routine so your team can focus on what matters most.
Escalate When It Matters
Configure which situations need immediate human attention.
Create Tasks for Your Team
Some calls become follow-ups your team handles when they have time.
Lumio Handles the Rest
Lumio resolves routine inquiries completely—no team involvement needed.
Incoming Calls
Lumio AI
Outcomes
Live Transfer
Connect to human
Log Follow-up
Create task for team
Resolved by Lumio
Handled end-to-end
Incoming Calls
Lumio AI
Transfer
Follow-up
Resolved
More Than Lead Capture.
A Fully Configurable Agent.
Most AI solutions are one-size-fits-all. Lumio adapts to your workflows, your policies, and your way of doing business—from gate codes to billing to escalations.
Connect Your Data
Lumio syncs directly with your FMS—units, tenants, payments—always up to date.
Fully Customizable to Your Portfolio
Build workflows that match your properties, your brand, your culture, and your way of doing business.
Lumio Handles the Rest
Every workflow runs end-to-end, from customer call to resolution.
Gate Code Workflow
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Built to Scale from 1 to 1,000+ Locations
Your Facilities
Central Control
Control Center
Portfolio Management
Live Analytics
Centralized Control
Manage policies and workflows at the portfolio level. Push changes everywhere with one click.
Local Customization
Let regional teams tweak gate hours, promotions, and site-specific rules as needed.
Unified Analytics
See call volume, deflection rates, conversions, and sentiment trends across your entire portfolio.
From Setup to Live
Get your AI agent up and running with a simple three-step process.
From Setup to Live
Get your AI agent up and running with a simple three-step process.
Connect Your Data
Link your FMS and pull in facility details, policies, and FAQs.
Configure Your Agent
Pick skills and fine-tune the playbook to match your brand.
Launch & Optimize
Go live and monitor performance from your dashboard.