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Lumio Payment Agent: Enhanced Payment Handling for Self-Storage

Introducing the new Lumio Payment Agent—your dedicated, all-in-one solution for handling all payment-related inquiries smoothly and securely. Features unique phone number, flexible payment options, and full PCI compliance.

Lumio Storage TeamProduct Team
4 min read

We're excited to introduce the new Lumio Payment Agent—your dedicated, all-in-one solution for handling all payment-related inquiries smoothly and securely.

Dedicated Payment Handling

Your Payment Agent specializes exclusively in payment transactions. Your Primary Agent will automatically forward all payment-related questions directly to this dedicated agent.

Unique Phone Number for Easy Integration

The Payment Agent has its own unique phone number. This makes it easy for you to integrate this service within your existing IVR (Interactive Voice Response) system, ensuring a seamless experience for your customers.

Customers transferred to the Payment Agent will immediately be assisted with completing their payments quickly and conveniently.

Lumio Payment Agent Interface

Flexible Payment Options

To provide maximum convenience and reliability, the Lumio Payment Agent supports multiple payment methods, giving your customers the freedom to choose how they pay, with fallback options available.

Pay by Phone

If customers prefer to complete their payment via phone, our Payment Agent securely collects their credit card details and processes the transaction promptly and safely.

Secure Payment Link

Customers who prefer paying through their mobile device will receive a secure payment link via SMS. This link contains their customer and unit details pre-filled, streamlining the payment process.

  • The SMS link is sent immediately upon request and remains active for 24 hours.
SMS Payment Notification
  • Customers can choose the payment amount and conveniently use browser-stored credit card information for effortless checkout.
Payment Form Payment Checkout

Quick Customer Identification

If a customer calls from an unrecognized phone number, the Payment Agent swiftly verifies their identity by requesting their name and unit number. Our system then matches the name phonetically against your Facility Management Software, ensuring accurate identification.

Customer Identification Process

Fully PCI Compliant

Your customers' security is paramount. Our Payment Agent strictly adheres to PCI compliance standards by:

  • Disabling call recordings during payment collection.
  • Automatically redacting sensitive credit card information from all transcripts.
PCI Compliance Features

This ensures customer credit card information remains secure and confidential, never stored or displayed in your dashboards, logs, or databases.

Get Started with Lumio Payment Agent

The Lumio Payment Agent simplifies payments while enhancing customer satisfaction and security. With dedicated payment handling, flexible payment options, and full PCI compliance, you can ensure your facility never misses a payment opportunity.

Key Benefits:

  • Dedicated phone number for easy IVR integration
  • 24/7 availability for payment processing
  • Multiple payment methods (phone and SMS)
  • Full PCI compliance with automatic redaction
  • Seamless integration with your existing Lumio setup

Ready to enhance your payment processing? Contact our team to enable the Payment Agent for your facility today.

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