Lumio Payment Agent: Enhanced Payment Handling for Self-Storage
Introducing the new Lumio Payment Agent—your dedicated, all-in-one solution for handling all payment-related inquiries smoothly and securely.
We're excited to introduce the new Lumio Payment Agent—your dedicated, all-in-one solution for handling all payment-related inquiries smoothly and securely.
Dedicated Payment Handling
Your Payment Agent specializes exclusively in payment transactions. Your Primary Agent will automatically forward all payment-related questions directly to this dedicated agent.
Unique Phone Number for Easy Integration
The Payment Agent has its own unique phone number. This makes it easy for you to integrate this service within your existing IVR (Interactive Voice Response) system, ensuring a seamless experience for your customers.
Customers transferred to the Payment Agent will immediately be assisted with completing their payments quickly and conveniently.
Flexible Payment Options
To provide maximum convenience and reliability, the Lumio Payment Agent supports multiple payment methods, giving your customers the freedom to choose how they pay, with fallback options available.
Pay by Phone
If customers prefer to complete their payment via phone, our Payment Agent securely collects their credit card details and processes the transaction promptly and safely.
Secure Payment Link
Customers who prefer paying through their mobile device will receive a secure payment link via SMS. This link contains their customer and unit details pre-filled, streamlining the payment process.
- The SMS link is sent immediately upon request and remains active for 24 hours.
- Customers can choose the payment amount and conveniently use browser-stored credit card information for effortless checkout.
Quick Customer Identification
If a customer calls from an unrecognized phone number, the Payment Agent swiftly verifies their identity by requesting their name and unit number. Our system then matches the name phonetically against your Facility Management Software, ensuring accurate identification.
Fully PCI Compliant
Your customers' security is paramount. Our Payment Agent strictly adheres to PCI compliance standards by:
- Disabling call recordings during payment collection.
- Automatically redacting sensitive credit card information from all transcripts.
This ensures customer credit card information remains secure and confidential, never stored or displayed in your dashboards, logs, or databases.
Get Started with Lumio Payment Agent
The Lumio Payment Agent simplifies payments while enhancing customer satisfaction and security. With dedicated payment handling, flexible payment options, and full PCI compliance, you can ensure your facility never misses a payment opportunity.
Key Benefits:
- Dedicated phone number for easy IVR integration
- 24/7 availability for payment processing
- Multiple payment methods (phone and SMS)
- Full PCI compliance with automatic redaction
- Seamless integration with your existing Lumio setup
Ready to enhance your payment processing? Contact our team to enable the Payment Agent for your facility today.
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