Your Lumio agent.
Now on text, too.
Helpful answers by text. Your team stays in control.
Help where they ask.
Step in when it matters.
Answer the text.
Your Lumio agent helps customers who would rather send a message.
See the conversation.
Read the thread in Messages, with the context already there.
Take it from here.
Your team can take over, reply, and let the AI answer again.