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New Feature

Intelligent Human Forwarding

Let AI triage your calls and seamlessly transfer to human agents when needed. Configure transfer conditions, set agent availability, and ensure every customer gets the right help at the right time.

Smart Call Triage & Routing

Our AI answers every call, attempts to help, and intelligently routes to available human agents based on your configured conditions

Call Received

AI agent answers immediately

Smart Analysis

AI evaluates call against your rules

Seamless Transfer

Warm handoff with context

Human Touch

Expert handles complex needs

Powerful Features for Smarter Routing

Transfer Conditions
  • Primary backup when AI cannot handle
  • Reservation & move-in requests
  • Payment & billing issues
  • 13 pre-defined routing categories
Smart Availability
  • Set individual agent schedules
  • AI knows when agents are available
  • Automatic message taking when offline
  • Time-based routing logic
Agent Configuration
  • Multiple human agents supported
  • Direct phone number forwarding
  • Assign specific conditions per agent
  • Primary and backup routing
Call Triage Intelligence
  • AI attempts to handle calls first
  • Smart detection of transfer needs
  • Context preserved during handoff
  • Seamless caller experience
Intelligent Fallbacks
  • Message taking when agents unavailable
  • AI continues handling if no transfer
  • Priority callback scheduling
  • Never lose a lead
Agent Performance Tracking
  • Track transfer volume by agent
  • Monitor which conditions trigger most transfers
  • Analyze peak transfer times
  • Optimize agent schedules based on data

Easy to Configure, Powerful to Use

Set up your routing rules in minutes with our intuitive interface

Example Configuration

Transfer Conditions:

Reservation Request - Caller wants to reserve or hold a storage unit
Payment Issue - Bill, past due, autopay, or refund discussions
Complaint Call - Upset or frustrated customers
Add condition...

Assigned Human Agents:

Sarah Thompson
Primary

Mon-Fri, 9AM-5PM EST

📱 Transfer to: (555) 123-4567

Mike Chen
Backup

Mon-Fri, 5PM-9PM EST

📱 Transfer to: (555) 987-6543

When No Agent Available:

Smart Message Taking

AI knows when agents are unavailable and automatically takes detailed messages for the team to follow up

Perfect for These Scenarios

Reservation Requests

Route customers ready to reserve units directly to your sales team for personalized service and higher conversion rates.

Close more deals faster
Payment & Billing Issues

Automatically transfer payment disputes, past due accounts, and refund requests to staff who can resolve financial matters.

Improve payment resolution
Access & Maintenance Issues

Route gate code problems, unit access issues, and maintenance requests to staff who can provide immediate assistance.

Faster issue resolution
AI Backup Support

When AI can't adequately help a customer, seamlessly transfer to a human agent who can handle complex or unusual requests.

No customer left behind
Best of Both Worlds: AI Efficiency + Human Expertise

Why Facilities Love Intelligent Routing

AI Handles 90% of Calls

Let AI manage routine inquiries while your team focuses on high-value interactions

Never Miss Critical Calls

Important inquiries always reach the right person at the right time

Seamless Customer Experience

Warm transfers with full context ensure customers never have to repeat themselves

Empower Your Team

Agents receive prepared customers with context, making their job easier and more effective

Ready to Add Human Touch to Your AI?

Set up intelligent routing in minutes and give your customers the best of both worlds