Intelligent Human Forwarding
Let AI triage your calls and seamlessly transfer to human agents when needed. Configure transfer conditions, set agent availability, and ensure every customer gets the right help at the right time.
Smart Call Triage & Routing
Our AI answers every call, attempts to help, and intelligently routes to available human agents based on your configured conditions
Call Received
AI agent answers immediately
Smart Analysis
AI evaluates call against your rules
Seamless Transfer
Warm handoff with context
Human Touch
Expert handles complex needs
Powerful Features for Smarter Routing
- Primary backup when AI cannot handle
- Reservation & move-in requests
- Payment & billing issues
- 13 pre-defined routing categories
- Set individual agent schedules
- AI knows when agents are available
- Automatic message taking when offline
- Time-based routing logic
- Multiple human agents supported
- Direct phone number forwarding
- Assign specific conditions per agent
- Primary and backup routing
- AI attempts to handle calls first
- Smart detection of transfer needs
- Context preserved during handoff
- Seamless caller experience
- Message taking when agents unavailable
- AI continues handling if no transfer
- Priority callback scheduling
- Never lose a lead
- Track transfer volume by agent
- Monitor which conditions trigger most transfers
- Analyze peak transfer times
- Optimize agent schedules based on data
Easy to Configure, Powerful to Use
Set up your routing rules in minutes with our intuitive interface
Transfer Conditions:
Assigned Human Agents:
Mon-Fri, 9AM-5PM EST
📱 Transfer to: (555) 123-4567
Mon-Fri, 5PM-9PM EST
📱 Transfer to: (555) 987-6543
When No Agent Available:
AI knows when agents are unavailable and automatically takes detailed messages for the team to follow up
Perfect for These Scenarios
Route customers ready to reserve units directly to your sales team for personalized service and higher conversion rates.
Automatically transfer payment disputes, past due accounts, and refund requests to staff who can resolve financial matters.
Route gate code problems, unit access issues, and maintenance requests to staff who can provide immediate assistance.
When AI can't adequately help a customer, seamlessly transfer to a human agent who can handle complex or unusual requests.
Why Facilities Love Intelligent Routing
AI Handles 90% of Calls
Let AI manage routine inquiries while your team focuses on high-value interactions
Never Miss Critical Calls
Important inquiries always reach the right person at the right time
Seamless Customer Experience
Warm transfers with full context ensure customers never have to repeat themselves
Empower Your Team
Agents receive prepared customers with context, making their job easier and more effective
Ready to Add Human Touch to Your AI?
Set up intelligent routing in minutes and give your customers the best of both worlds