Visibility & Analytics
Transform your call data into actionable insights. Understand patterns, optimize operations, and make data-driven decisions with our comprehensive analytics dashboard.
Real-Time Performance Metrics
Monitor your facility's call performance with instant access to key metrics that matter.
Last 30 days
↑ 12% from previous period
Minutes per call
Optimal engagement time
Across all calls
100% handled by AI
Deep Dive Into Every Call
Our AI analyzes every conversation to give you unprecedented visibility into your customer interactions.
Automatic Call Categorization
Every call is automatically categorized by our AI, helping you understand why customers are calling and identify trends.
- Availability Inquiries - Track how many calls are from potential new customers
- Access Problems - Monitor facility access issues in real-time
- Payment Issues - Identify billing concerns before they escalate
- Reservation Requests - Track conversion opportunities
Busiest Hours
Busiest Days
Time-Based Analytics
Understand when your customers call to optimize staffing and ensure the AI is configured for peak performance during busy periods.
- Identify peak hours to ensure human agents are available for transfers
- Discover after-hours call volume to quantify the value of 24/7 AI coverage
- Track weekly patterns to optimize marketing campaigns
Customer Type Intelligence
Know exactly who's calling your facility. Our AI identifies whether callers are existing tenants, new leads, or others, providing valuable insights for your team.
Existing Tenants
38.5% of calls
New Leads
23.1% of calls
Insight: New leads represent 23.1% of your calls. Consider optimizing your intake process for converting these leads.
Full Call Transcripts
Read exactly what was said in every conversation
AI-Generated Summaries
Quick overview of each call's key points
Automatic Action Items
AI identifies follow-ups needed from each call
Follow-up Notes
Add context and track actions taken
Powerful Filtering & Insights
Slice and dice your data any way you need. Filter by facility, date range, call type, and more to uncover actionable insights.
- Filter by time period (day, week, month, custom)
- Filter by facility for multi-location operators
- Filter by call category or customer type
- Filter by call status (open, resolved, needs follow-up)
- Identify trends in customer inquiries
- Track conversion rates from leads to rentals
- Monitor resolution times for tenant issues
- Measure AI performance and accuracy
Export Your Data Anytime
Download call logs, transcripts, and analytics reports in CSV format for further analysis or record-keeping.
Turn Call Data Into Business Growth
Join facilities using Lumio's analytics to improve operations, increase occupancy, and deliver better customer service.